Refund Policy

Effective Date: 5/15/25

At Nautical Nibbles, each board is handcrafted with care using fresh, high-quality ingredients. Due to the perishable nature of our products and the preparation involved, we have the following refund policy in place:

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1. All Sales Are Final
We do not offer refunds or returns once an order has been prepared or delivered. This is because charcuterie boards are made-to-order and contain perishable ingredients that cannot be resold.

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2. Order Cancellations
Orders may be canceled for a full refund if requested at least 24 hours in advance of the scheduled delivery or pickup time.
To cancel your order, please contact us by email or phone.

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3. Missed Deliveries
If no one is available to receive your order at the agreed-upon delivery time and location:

The order may be forfeited.

A redelivery may be possible for an additional fee, based on availability.

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4. Quality Issues
If there is an issue with your order (e.g., wrong item, missing item, or quality concern), please contact us within 12 hours of delivery with a photo and description of the issue. We will do our best to resolve it, which may include:

A partial refund

A credit toward a future order

A replacement item, if appropriate and available

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5. Weather-Related Deliveries
In cases where dockside delivery must be canceled due to weather, we will contact you to arrange an alternate delivery method or reschedule at no additional cost.

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To Request a Cancellation or Report an Issue:
📧 Email: contactnauticalnibbles@gmail.com
📍 Based in Marblehead, Ohio
🕒 Please allow up to 48 hours for a resolution